The following small series and everyone to discuss, about the product help center page of those things. If your product is missing or want to optimize the original help center page, welcome to read, please bookmark and then check!
The role of product help center is improving day by day
Now that most people don’t like to contact a salesperson directly, product help centers can be used to provide online support to buyers throughout the purchase process. The setting of the help center optimizes the pre-sale and after-sales service of products.
In a recent study by inContact, consumers responded positively to active service. Eighty-seven percent of respondents said they would like to solve problems with their products through self-service.
The product help center is not a decoration
Now the help center has been recognized by more users. As a product side can not only respond to the superficial needs of users, just make a H5 page on the website, it will only backfire. Let’s talk about the problems made by this help center.
- Lack of search capabilities
- The content is not fine classification, only made a rough classification
- There is no structure in the specific content page, the title and text are not distinguished, and there is a lack of article navigation
- As a help center only questions without pictures and videos collocation, lack of reading
- The whole help center, very monotonous lack of ornamental, easy to appear low grade products
- The mobile terminal is not adapted
- Lack of user feedback window
- .
The above problems exist in the help center we can combine their own product help center page, check whether there are above problems, there is a point above is extremely necessary to optimize. Xiaobian has been fortunate enough to participate in the help center construction of several products, and the effect has been recognized by users. Here is my experience and feelings:
How to make a good product help center page
If you want to build a good product online help document, in addition to the production method, you also need good tools. Both of them are indispensable. Xiaobian summarizes a set of methods to build a help center as the operation of the elderly and the product side.
How to use tools to make help documents easily
Many small partners make help center mostly for the following three ways, xiaobian has also tried, good and bad. In the continuous attempt to small series found a simple production, and the effect of good help center production tools recommended to everyone.
Baklib is a useful tool for online product documentation. This is an online document editing and content sharing tools, not only for the enterprise to provide the useful knowledge platform, also provides the high quality knowledge publishing platform, through Baklib document content will be automatically converted into the website, by setting the url of the link can be accessed, facilitating the clients to watch online, help them to the understanding of products, Provide convenience for users.
Product advantage
A good online help document making tool, to let the internal construction staff with simple, external access to the customer look comfortable (external help center is the focus). In terms of product advantages, I summarize the following four points.
- Operation: Baklib on operation without having to build the document framework (each topic has a corresponding display frame Now has 15 theme is aimed at a help document scenario), open a browser can use, don’t understand programming technology will use Word can easily edit a document, edit, update, released at any time at any time, let the customer can easily view the little mouse.
- For external display: Baklib provides a variety of external display themes for mobile (mobile and PC viewing is just as good), can switch colors, supports the addition of footers, independent domain names…
- Details: provides many useful plug-ins including global search, user feedback function, article guidance, help site access statistics, site navigation…
- Editor: Rich rich text +Markdown make editing easier (support video, picture, file upload)
I’m closing with a couple of real Baklib user renderings
Product address:www.baklib.com/?utm\_conte…