WHY should I study the recovery methodology?

Leadership without recovery methodology is a disaster for the company!

  • Not paying attention to the copy may result in only analyzing the table as a resultNot digging for the root causeNext time a more serious problem erupts.
  • Not paying attention to the review can cause employees to think that it’s okay if something goes wrong,Lower your expectations of yourself.
  • Without accountability standards, it can get Mired in endless back-and-forth, difficult to determine primary and secondary responsibility,No consensus can be reached.

Methodological employees can take the initiative in the process of reprocessing, show their ability, and prevent others from throwing blame at you.

  • A lot of people hate it, butThe more afraid of trouble trouble will haunt you!
  • Because accountability affects performance, and there’s a lot to argue about, soThe responsibility is no less than a palace drama!. Taking the initiative can give people a preconceived impression and hint,Offense is always the best defense.
  • Thinking about the problem proactively in advance, you can prepare remedial plans in advance, others’ doubts, to avoid saying the wrong thing in a hurry.

Wedoctor pays attention to the sense of ownership, Ali pays attention to the importance, and spell more pay attention to duty

  • In a word, we need to haveSubjective initiative.
  • Subjective initiative is not a toxic apple for capitalists to exploit our surplus value. It is ok to keep subjective initiative at workImprove your ability to execute, communicate, influence, think, and solve problems. And obligations and rights are reciprocal. You’re inWhen taking the initiative to assume the unclaimed obligation, it also quietly owns the voice of the businessMany a mickle makes a mickle and your voice will be bigger and bigger. Han Xin ordered more soldiers, the better. A strong man was not afraid of death.

Knowledge of shame and courage, failure is the mother of success

  • Admitting failure is a very shameful thing, but only by facing up to the mistakes can we analyze the root cause and correct, promote their own growth.
  • The strong care more about their own growth, as long as there is strength, face will earn back sooner or later.

Four wire double disc methodology

The goal of the recovery

  • Get the facts straight.
  • Thorough and in-depth analysis of the root cause: Toyota five questions.
  • Come to convincing conclusions about accountability.
  • Develop a workable improvement plan.

One, the timeline

Time line information can reflect the speed of problem discovery, the speed of response of each team, the speed of plan execution, and the efficiency of each team’s processing, etc

  • Problem specificDiscovery process.
  • Problem specificThe processVarious key measures taken in the.
  • Clear problemRecovery time.
  • Clear problemResults of influence.

Two, problem chain

  • Analyze the business process: clarify the problems in all associatedThe conduction sequence in a business systemTo find the root cause (a project) and the amplification point.
  • Analyze the project process: clarify the problem in the projectThe root point in the development process, specific product, front end, back end, test, operation and maintenance which one of the reasons.

Third, the chain of responsibility

Since responsibility affects performance, it is very complicated and difficult to clarify the responsibilities of each team and each person and convince all parties. It must be fair, fair and open to solve this problem.

  • Determine primary and secondary responsibility in terms of the impact in the timeline and the causes in the chain of problems
    • Violate company rules and proceduresAssume primary responsibility for.
    • appearGross negligenceAssume primary responsibility for.
    • The problem ofThe source of theTake primary responsibility.
    • The problem ofamplificationThose who take primary responsibility.

Four, improvement line

The point of retrospectives is not to apportion blame, but to improve the ability of individuals and teams not to make the same mistake again, and to minimize the impact if they do. Therefore, we need to develop the improvement plan that can be implemented, the person in charge of improvement, the time node and the acceptance person

  • The improved scheme
    • Through the timeline of the problemDiscover, locate, process improvementTo reduce the impact and scope of future problems
      • Findings:Defect detection, log collection and report, automatic alarm.
      • Location:Log analysis, full link analysis, and error image playback.
      • Process:Emergency rollback recovery, problem handling plan, work order specification template, each system responsible person automatically group discussion.
    • By improving the connection points between the interrelated systems of the problem through the problem chain,Improve fault tolerance, robustness, and timeliness of problem discovery between systems.
    • Through the problem chain pairProject development process, specification, robustness improvement, improve delivery standards, test standards, validation standards.
  • Improvement manager: Usually the person who created the problem or the project manager.
  • Time nodes: Improvements without time nodes are low-priority tasks that simply don’t work.
  • Acceptor: The acceptor and the improver shallWrite improvement reports and send them to all stakeholders. Lessons learned should be shared.

note

  • Every online error is extremely expensive, and it’s just as important to standardize the development process as it is to do a problem review.
  • There is no future for people who just write business code and refuse to think.
  • We can learn through the problem of the team boss analysis, positioning, processing, improvement of the problem of thinking and methodology, not every day there are on-site teaching opportunities, to cherish.

Learn from: “Daco Promotion Guide” li Yunhua strongly recommended!

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