What is an RPA robot? What exactly is an RPA process automation robot?

In this era of artificial intelligence, more and more enterprises begin to pay attention to and try artificial intelligence-related products. So what is the role of the RPA? What exactly is RPA?

It is short for Robotic Process Automation. We can call it Robotic in Chinese.

2. It is not an artificial intelligence physical robot that can walk around and pick up your delivery, but can perform a series of computer operations that mimic employees in a company.

3. Its biggest feature is that it can be automated for repetitive work and highly intelligent processing.

4, IT can be applied to finance, tax, HR, IT services and other fields. It can be applied to any industry as long as there is a lot of repetition and the rules are clear about these two principles.

What convenience can the application of RPA robot bring us?

Cost savings: Save at least 50% on high frequency, repetitive tasks because you can target repetitive tasks. Improve the accuracy of work In manual intervention, it is inevitable that there will be data entry errors caused by human factors, RPA can achieve 100% accuracy. When nearly half of work can be automated, employees can be given higher priority and more challenging tasks.

This is a kind of intelligent software, by simulating and enhancing the human and computer interaction process, realizes the automation in the workflow. RPA has the characteristics of small impact on the existing system of the enterprise, basically no coding, short implementation cycle, and friendly to non-technical business personnel.

RPA not only simulates humans, but also leverages and incorporates existing technologies to achieve its goal of process automation. For example: rule engine, optical character recognition, speech recognition, machine learning and artificial intelligence and other cutting-edge technologies.

RPA technology development route

RPA 1.0 (Assisted RPA), which covers all existing desktop automation software operations to improve work efficiency, is deployed on employees’ PCS, but its disadvantage is that it does not support end-to-end automation and is difficult to be applied on a large scale.

RPA 2.0 (Unassisted RPA) covers the main functional requirements of current robot process automation, realizing end-to-end automation and large-scale virtual labor, with functions such as work coordination, several kinds of robot management, robot performance analysis, etc., deployed on virtual machines. The disadvantage is the need to manually control and manage the work of the RPA software robot.

RPA 3.0 (Autonomous RPA) covers the most expected major functional requirements of robot process automation at present, realizing end-to-end automation and large-scale multi-functional virtual labor, elastic scaling, dynamic load balancing, situational awareness, advanced analysis, and workflow, etc. When deployed on a cloud server (VM), unstructured data cannot be processed.

RPA 4.0 covers the functional requirements for future robot process automation (the next generation of RPA software robots), using artificial intelligence AI and machine learning technologies to process unstructured data, predictive specification analysis, automatic task acceptance processing and other functions.

RPA application scenarios

Current RPA technology has been increasingly mature, the application of this technology can make enterprise staff configuration in the calculator software or “robot” to capture the existing application processing transactions, manipulating data, drive reaction, interactive, communicate with other information systems, and any use large-scale human perform a lot of repetitive work, can now be by the RPA software robots, Save manpower, money and time.

RPA (Robotic Process Automation Software) is software robots running on computers, not physical robots in movies or factories, and RPA scenarios need to meet two main points: lots of repetition (to make IT necessary) and clear rules (to make it possible). On this basis, RPA software robots can be applied to any industry and business scenario, let’s take the financial industry as an example.

At the same time, RPA can also be used in the following industries:

Applied to the financial field, RPA= financial robot, used to achieve financial processing automation;

Applied to the tax field, RPA= tax robot, used to achieve tax processing automation;

Applied to government departments, RPA= government robot, to achieve government automation;

Applied to the insurance field, RPA= insurance robot, used to achieve insurance business automation;

Applied in the medical field, RPA= hospital robot, used to achieve hospital business automation;

Applied to the banking field, RPA= bank robot, used to realize the automation of banking business;

Applied in the field of logistics, RPA= logistics robot, used to achieve logistics business automation;

Applied to supply chain, RPA= supply chain robot, used to achieve supply chain management automation;

Applied to sales chain, RPA= sales chain robot, used to achieve sales chain management automation;

Applied to HR, RPA=HR robot, used to realize enterprise human resource management automation;

Applied to IT, RPA=IT robot, used to achieve enterprise IT work automation.

Advantages of RPA over manual labor

RPA has obvious advantages over manual repeated operations, which are reflected in the following seven points:

• High efficiency: Compared with human beings, RPA can deal with a large number of repetitive tasks without any break. One RPA robot can undertake the workload equivalent to 2-5 regular employees, with high efficiency and releasing human beings.
• Low: Compared to labor costs, RPA maintenance costs depend on the operating environment and are typically about 50% cheaper than labor, significantly reducing labor costs.
• Fast speed: Compared with manual, RPA robot can be 7×24 hours a year without rest, non-stop work to deal with a large number of repetitive work speed, improve office efficiency. And the accuracy is 100%.
• Good: The agility, transparency and responsiveness of RPA can promote good customer relations, improve customer satisfaction and increase customer engagement.
• Security: Most fraud occurs internally. When employees enter data, there is always a risk that sensitive user information will be leaked. RPA robots don’t have to store/remember passwords like humans do, so there is less risk of password leakage.
• Quick implementation: Enterprises need to spend time to compile the resume, interview, training and other links to recruit new employees. The implementation of RPA robots without training, directly into the work environment, much faster than training new people.
• Minimal IT resources: In some cases, maintaining RPA robots requires no involvement from the IT department at all. The RPA software provider will be responsible for maintenance, updates, etc., saving the company money.

Core competencies of RPA

Episodic memory

It is used to understand the content and appeal that customers want to express in the communication process and provide real-time answers.

Natural language response

Use natural language to communicate with users.

Intelligent process operation

According to user requirements, automatically operate the system or execute the process to meet the requirements.

Emotion recognition

Improve users’ perception by perceiving their emotions and using different coping methods.

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