Increasingly fierce market competition, more and more enterprises began to focus from products, production and other links to users and services, customer service management software as an important way to provide services to users, began to receive more attention and attention, and customer service management software is no longer limited to the single function of user service, Gradually affect the enterprise’s products, operations, technology and other links, play a more important value and role. So how does customer service management software effectively improve user experience? 1, efficient communication and dialogue, rapid finish converting customer message to remind, the first time the fire fierce cloud intelligent customer service system automatic intelligent assigned customer service reception, 0 seconds access response, support response text, pictures, picture and text, voice, video and other information form, strong knowledge base in view of the common problems such as the default storage, main interface on the right side of a key quickly to send, Make communication more timely.
2 channel tracking statistics, grasp the source of customers customer browsing track tracking, customers from which channel into the website, customers search which keywords, customers browsing what website interface, according to these content to have a preliminary judgment on customer needs, and then prepare words, more can hit the customer pain point. At the same time, website operators can use this to analyze the promotion situation, help optimize the website operation, and do not waste every minute of advertising costs.
- Label group management, precision marketing customers
Customer service through communication, can according to different requirements of customers in different labels, according to the tags to group management, and then selectively for message delivery, avoid unnecessary harassment to customers to truly meet the needs of customers, enhance customer conversion rate, but also to make the enterprise marketing time, improve work efficiency.
- Real-time data statistics, grasp the marketing direction
The source of visitors, conversation volume, customer service reception duration, historical conversations and other data are generated in real time in the background of huohuo Cloud intelligent customer service system, providing direction for enterprise marketing and promotion, and facilitating callback of customer conversations and faster return visits. Assist the manager to assess the working status of customer service staff and provide guidance for customer service work. Fire cloud intelligent customer service system also has a strong knowledge base, can assist seat service more professional, in the end how powerful the function, you can go to the official website to apply for a free trial, believe me, you will really sweet! Hot Cloud intelligent customer service system adopts Springboot + Vue + Python + Golang technology, which has been developed by more than 80 people for 2 years. It helps enterprises improve customer service marketing ability and work efficiency, and reduces internal management costs. Software through the timing of the words, automatic fan, source statistics and other special color functions, improve customer opening rate, reduce customer service repetitive labor, improve the overall efficiency of enterprise customer service, save operating costs, so that customer service really play a commercial value. Hot cloud is now hiring experience officer, to the official website to contact customer service on the mysterious code [xiaolin sent me] not only can be free trial for 30 days, agents registered for the first time can also get a year of free use of 2 customer service seats!