Redefining the digital process: How do enterprises use it strategicallyRPA?
By UB Store
The emergence of RPA (robot process automation), the elimination of enterprises in the past those need to spend a lot of manpower and time of repetitive work, for enterprises to improve efficiency, reduce costs play an important role.
The most important consideration for companies looking to take advantage of RPA is strategy. In the long run, companies will benefit more from using RPA strategically.
Best solution for enterprise digitization process
There are many ways for enterprises to achieve automation, and cloud computing, artificial intelligence providers can provide enterprises with the automation solutions they want. But at the moment, RPA is the more effective way for companies to automate their operations.
The application scope, development cycle, implementation cost, application efficiency, difficulty coefficient and other indicators of RPA are better than other methods, and it is the simplest, fast, efficient and cost-effective automation solution.
Unlike OA, sales, customer service and other office automation systems based on SaaS and PaaS, RPA has long construction period and high investment. In fact, the deployment in the form of plug-in will not destroy the background of ERP, CRM, HRM and other management systems currently applied by enterprises, and realize data transfer between various enterprise management and office software. It can be described as the best practice of enterprise process automation to replace human resources to deal with a large number of repetitive and regular work processes across platforms, thus releasing a large number of human resources to engage in more valuable work positions.
The trend of digital employees replacing human workers
At present, as China’s economy moves towards an intensive form, the downward pressure of economy and the rising labor costs of enterprises force the majority of enterprises to go through a round of pains of digital transformation.
The ultimate goal of enterprise digital transformation is to increase efficiency and reduce cost. Another level of meaning is to reduce manpower and increase digital staff, and let digital staff replace manpower so as to release human resources to do more efficient work. The main way to increase efficiency and reduce cost is how to increase income and reduce expenditure as well as improve human efficiency. RPA, known as digital employee, is one of the best choices for enterprises at present.
Whether it is the evolution of economic form or the need of enterprise development, digital employees have become a set trend to replace human resources. When asked to estimate how many human hours could be replaced by machines, the average number of companies surveyed was 20 percent, according to a 2017 Deloitte survey.
At present, the domestic share is probably less than 1%. This means that the future market potential of RPA in China is huge.
Enemy and know yourself
Companies must have a deep understanding of their strategy and the operational capabilities needed to achieve it, to identify processes that need to be transformed in particular. On this basis, by evaluating and matching different methods and resources, promote the establishment of the target operation model. Before applying RPA, organizations need to rethink their existing processes and ask a few questions: Does the process work? Is the process efficient? If a process itself can be optimized or even undone, a slight process reset may provide better results than automation.
In addition, the proper use of RPA should also start from the context. Organizations need to understand what the real challenges are, understand the underlying data and process trends, and identify the underlying issues affecting quality. Then, the enterprise needs to think about what the solutions are, whether RPA is included, and choose the most appropriate one.
Use ****RPA strategically
Companies typically start with RPA projects to explore the process automation capabilities of robotics and artificial intelligence.
First, RPA is one of the most important tools for building operational excellence. The value of RPA is maximized when an enterprise understands how it operates in conjunction with other capabilities and methodologies within the enterprise’s operations model.
Second, the enterprise needs to develop a comprehensive RPA solution plan and prioritize. The use of a single technology is not enough to gain value. Enterprises need to formulate and develop comprehensive optimization projects, or integrate the application of various technologies into ongoing optimization projects of a larger scope, such as lean process transformation projects. In prioritizing RPA programs, expected results, implementation time, and the feasibility of scale-up are all important considerations.
Third, companies can make the transition to a comprehensive RPA transformation program through pilot projects. Taking an end-to-end process or customer journey as a pilot and using RPA to reshape and optimize the process validates RPA’s ROI expectations. Enhance stakeholders’ understanding and appreciation of RPA. In addition, understanding the drivers of ROI through pilot projects can help organizations scale RPA applications.
Not to be taken lightly
It is worth noting that although the implementation process of RPA software is relatively easy, the difficulty will gradually increase with the increasing complexity and scale of automation and intelligence. At the same time, the application of more ARTIFICIAL intelligence technology also puts forward more data requirements, testing the integration ability of suppliers.
Moreover, improper use of RPA can accelerate the creation of new problems and even make the analysis process to find the root cause more difficult. System upgrades, underlying architectures, and evolving business processes are all important considerations for enterprises in process automation.