Operation Center may have many names in China, such as command Center, Operation and maintenance room, general control Center, etc. There may also be many names in foreign countries. No matter what the name is, any large-scale data Center or Operation and maintenance unit generally has one such Center, which is responsible for the Operation and maintenance of the IT equipment and system IT manages. In recent days, I have collected some foreign Operation Center materials and information on the Internet, so as to broaden my horizon and add some reference resources for the construction of relevant facilities in China.

 

First, the lofty operation center. The facilities of such operation centers are advanced, complete and beautifully decorated. On the one hand, it is convenient for work, and on the other hand, it is also a window to show the technical level to the outside world.

 

AT&T’s Network Operation Center in Bedminster, New Jersy was later renamed Global Network Operation Center.

 

According to one reporter’s article, upon entering GNOC, they were taken to a Movie Room to see introductory videos of the entire center and get a full view of it. It’s probably the second floor to the left in the image below. The center is manned 24 hours a day. The TV wall has 141 large screens and about 130 employees (2012 data). Two hours away, there is a disaster recovery center that can be used in case of an emergency.

 

 

 

 

 

 

 

 

Reliance Communications Network Operation Center, India

 

Lucent’s Network Reliability Center in Aurora, Colorado (1998-99)

 

Conexim ‘s NOC in Australia

 

Akamai’s NOC in Cambridge, Massachusetts

 

Let’s look at some of the more modest operations centers

 

Easy CGI’s NOC in Pearl River, New York

Ensynch’s NOC in Tempe, Arizona

TWAREN’s NOC (Taiwan Advanced Research & Education Network)

The Planet’s NOC in Houston, Texas

KDL’s NOC in Evansville, Indiana

 

Take a look at Boeing’s operations center.

 

According to the article, the operations center handles about 55 service requests and 150 calls per day, with a customer satisfaction rate of 80% in the first year (I don’t know how this is calculated).

 

 

How Boeing Operation Center works. How the center works

When you contact the Operations Center, you talk with a controller, who is responsible for all incoming work to the center. You and the controller discuss and define the issue. The Controller then Works with functional leads — Representing structures, Systems, Spares, And other disciplines — to develop options to resolve the issue. Following this collaboration, you and the controller reach a joint decision on the optimum solution. Boeing then starts work to fulfill your request within the agreed-upon time, And the performance of the center is measured against that exact time — to the minute — until the job is complete.

 

 

 

References:

1. Gallery of Network Operation Center

2, A Look inside AT&T’s Global Network Operations Center(GNOC)

3. Boing’s Operation Center

A look at the heart of AT&T

5, See How the World’s largest Telcom Company manages its network