Introduction: AliYun uses the log service to help Changjietong build the usage scenarios of user experience perception, business security compliance, user business link tracking and cost budget, realizing the full-dimensional perception of users, business, cost and security, and improving the operation and maintenance efficiency by 30%.
In our daily life, when we encounter problems such as computer card and delay, we will subconsciously feel that “the computer is broken”. We will mind the waiting brought by every second of delay. This second of waiting may make you lose the game, lose a deal, miss a love… . So in order to improve this one second delay, we will carefully check the system, hardware, network, etc. They also spend a lot of money to upgrade their equipment for that one second delay. In daily life, we have a deep hatred for “slow”, and so is the enterprise?
With the development of the Internet and infrastructure, more and more enterprises are moving their business online. Business digitalization has been widely used in various industries, promoting business innovation in various industries and improving user experience and efficiency. In the wave of business to digital transformation, enterprise business faces the following four trends:
- Experience is one of the key competencies: statistics show that an increase in latency of 1 second leads to an average user churn of 7%.
- Innovation iterations are accelerating: 55% of apps release updates on a weekly or even daily basis.
- Infrastructure and architecture are changing: Most enterprise businesses are adopting new architectures. These changes allow businesses to be more agile and iterative, support more complex businesses, and improve operational efficiency.
- Diversification of o&M data: The capacity, variability, and types of o&M data are increasing, such as log/metrics/link/audit /CMDB, etc.
It can be concluded from the above four trends that how to improve user experience and make the business serve users quickly and stably is the key to the development of enterprises in this era. And “slow”, for enterprises, is a failure. A second slower could mean losing a large number of users, a second slower could mean a server crash, or a second slower could mean being eliminated from the market.
But better user experience also means higher investment, and IT is not wise to make IT infrastructure a drag on your business. So how can companies overcome these problems?
In response to these problems, “microservices” have emerged. Traditional IT architecture is mostly a collection of various independent systems. The problems of these systems can be summarized as poor scalability, low reliability, and high maintenance costs. But with the microservices architecture, more and more systems are being dismantled into multiple microservices. Enterprises can submerge a large number of common functions into services, and then break down the services, and then quickly assemble front-end applications based on different business forms. Faster development can be achieved through service assembly and aggregation, and the front-end can become lighter.
However, a large number of microservices will increase the difficulty of overall operation and maintenance. Different microservices may bring different types of data, a large number of warnings and endless failures. So is there a simple way to manage a large number of microservices?
Changjietong Information Technology Co., Ltd. is a member of Yonyou, committed to providing small and micro enterprises with social, personalized, service-oriented, small business management support. Changjietong makes full use of the advantages of high frequency interaction between SaaS business and customers to dig deep into the value of customers, so as to meet the needs of small and micro enterprises for cloud products. Changjietong has put forward the “Cloud + terminal” strategy with Changjietong T+ as the core, taking the data intelligence finance and taxation, data intelligence business as the core, data service and ecological service as the extension, and establishing micro-service applications through Spring Cloud technology system to provide customized services for users.
However, due to the increasingly large business line, distributed in various micro service architecture and the continuous increase of user volume, changjietong operation and maintenance team also encountered some bottlenecks, such as – high growth of business, large volume of users, how to identify the experience of each user? Is it supported by data?
- Industry ecology is in full link tracking, how to achieve efficient use?
- How to manage microservices scattered across servers and solve the cost problem?
- With the normalization of safety requirements, there is no observable black box of safety compliance
The operation and maintenance team of Changjietong dug deep into the usage scenarios of log data and made use of the capabilities of log service tools to provide continuous and strong support for the business development of Changjietong, ensuring the rapid development of business and the good operation of user experience.
Based on the above problems, Aliyun built a deep use scheme based on log service for Changjietong and assisted Changjietong in building the Bohai Platform.
User experience perception solution: ali cloud based on log service, collect the whole amount of user request log, with the tenant dimension for this level of log data processing, to extract the Apdex performance score, success rate request score, error analysis, error request affects custom indicators such as tenants accounted for, help customers to build a user’s health system.
User business link tracking solution: Ali cloud based on log service, the user use side to increase the function of report qr code, users have problems in use process, will automatically pop up qr code, users only need to print screen with a qr code to issue processing personnel can, you just need to scan the qr code will follow-up related colleagues user current environment such as information retrieval, Combined with the established business link tracking analysis model, the problem can be solved.
System management observability construction solution: Based on the Alibaba Cloud log service, combined with each microservice and budget data, real-time visualization of analysis results, analysis and extraction of relevant data, so as to make the overall usage observable.
Business Security Compliance solutions: Ali cloud based on log service, chang access business group for good business log the library of secondary processing, real-time and timing for commodity increase change operation of batch testing, after docking for the configuration and security module, found the problem in time, warehousing RDS, corresponding notification to the manual for subsequent operation, greatly reduces the business risks, improve the business security compliance rate.
Aliyun uses the log service to help Changjietong build the usage scenarios of user experience perception, business security compliance, user business link tracking and cost budget, realizing the full-dimensional perception of users, business, cost, security and other aspects, and improving the operation and maintenance efficiency by 30%.
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