The seamless connection between wechat and life is one of the core values of wechat. On the first day of its launch, wechat mini program “Guangdong Province” exceeded 10 million clicks and became an Internet celebrity of mobile government application. “Guangdong Province” is the first product launched by Digital Guangdong. As the number one project in Guangdong province, how is digital Guangdong now being built? The guest of this article will discuss around this question.

Author: Wang Jingtian | tencent cloud government operations vice President, CEO digital network in guangdong construction co., LTD

I am the vice president of Government business of Tencent Cloud, responsible for the development of government business of Tencent Cloud in China. Meanwhile, I am also the CEO of Digital Guangdong. Below by me to report to you our cloud in the government industry some development ideas.

Under normal circumstances, government informatization has heavy tasks, long cycles and slow effects. Relevant data show that in the Internet service industry, users’ satisfaction with relatively high user experience, such as payment, can reach 81%; for social networking, the satisfaction with e-commerce can reach 65%. About 47 percent of the people give an evaluation of our government services. That is to say, half of the people are satisfied with our government services, but half are not. What do I think about it myself? I think this is a huge challenge for our personnel engaged in government information, but it is also a huge opportunity. Tencent, I was responsible for the business, my personal demands and expectations, is the hope that through the joint efforts of government information these comrades, we do can bring us government affairs service, for the common people’s satisfaction to with social networking, and pay a level, can achieve the same degree of satisfaction, this is a dream, I hope everybody can together with me to complete the mission.


Frequently asked questions about government cloud construction

Why are the people not satisfied with our government services? There are some problems in the construction of many government cloud, for example, the government platform is light on application, hardware and software, construction and operation, and a lot of money is spent on hardware platform and system construction. When the platform hardware is finished, no one uses it. In fact, applications provide final services for users, data provide services for applications, and cloud platform provides support for data. These levels are interlinked. Therefore, if we do government information, the construction idea should first do cloud platform, do enterprise, but this is far from the perception of users. Although it is easier to operate, the investment is also larger. The most difficult layer is in the middle layer, the formulation of standards, data governance, data platform construction, this layer is the most difficult. In terms of application system, its difficulty is moderate.


So we have a feeling that if our users don’t have an awareness of the cloud platform and big data platform that we’re building, then I think it’s a waste of investment, and we agree with some people that a cloud platform without data and applications is a piece of junk.

Government cloud service object

For Tencent such enterprises, we do cloud government affairs how to do? We all know that Tencent can go so far today, we always adhere to the user value as the basis, all to the user experience as the highest test standard. Who are our users, our government information system users? There are three:

  • The common people. What do the people want? They want to run fewer and no errands. They want to get government affairs done with their fingers. In addition, he also hoped that he would not fill in so many repetitive materials. Since your government has all the data, why do you want me to fill in the data and information that you have repeatedly and repeatedly? So he particularly wanted to do fewer errands and fill in fewer words. Now the development of mobile Internet can basically let people get rid of the dependence on credit cards and cash. Since we can go out without wallet or cash, why do we need to take so many documents when we go out? I got all these documents from the government, and you know it. You know who I am when you look at my face. You should know everything about me. So for the common people, he especially hopes to have some sense of happiness and gain. How? Our government service plays a very important role in this process;
  • Enterprise. Companies also want to be free from the pain of travel, have a visible approval process, and have a better business environment.
  • The civil service. For civil servants is also our government affairs informationization service object, we hope that by tencent, the construction of government affairs service system of cloud, completely free from the desk, to civil servants to provide convenient and fast means of mobile office, make the whole office process is clearly visible, let our every one thing, for he assigned by the leadership of the whole process controllable and visible.

Tencent government cloud construction ideas

With our Internet companies to build government information thinking, we are to see what our users really need, what our people need, what our enterprises need, what our civil servants need. This is when I led the government affairs team of Tencent Cloud to help various places and institutions realize our government affairs informatization construction, a main idea is to improve the experience of our users and provide the most valuable services.

Tencent government cloud construction ideas will be from the foundation, support, application platform, we hope that the completion of our system is to gain popularity, gain user recognition.


According to our technical development ideas of government cloud, for ordinary people, we do not need or want them to download any APP. They just need to pick up their phone and open wechat to find the government services they need in wechat. For our government civil servants, he only needs to open the wechat of government affairs to see all the things he has to deal with as a civil servant, including public email, reimbursement, document processing, business processing, and the services that need to be pushed to our people and enterprises. Therefore, we have two application entrances, very simple, ordinary people use wechat to access, civil servants use government wechat to push out, there is no APP.

For the platform layer, Tencent provides a package of solutions for map capabilities, big data capabilities, artificial intelligence, voice, image recognition, Internet of Things and so on that we need to build government information. That’s why Ma talked about the data-oriented toolbox or data-oriented assistant. As for the infrastructure of this layer, I believe that everyone should have full confidence to tencent cloud, tencent cloud after so many years of accumulation, our ability to the underlying support, you can rest assured that you are using WeChat, watching video, play games, chat with your friends, you can feel below has a powerful tencent foundation platform support you? You don’t feel it, but there is still a very strong, safe, high-performance underlayer to support you, which is what Tencent is going to do.


Is that in the process of government information construction, all things by our Tencent single-handedly? It isn’t. In the process of tencent’s government to provide a platform of cloud, a channel, for the application of this layer, we provide more is an application of the entrance, the entrance of the application access, many professional partner to do government affairs information system, such as public security, clubs, water conservancy, industry and commerce, and so on all need our professional partners, They do some customized development with users according to their professional expertise. However, Tencent has prepared for the versatility they need in the information development process. We just need or hope that our partners can do some customized development according to the needs of our users on the basis of the platform we provide to meet their needs. Therefore, we particularly emphasize or hope that our partners in the cooperation can embrace with us, with a cooperative, open and win-win attitude, and jointly do a good job in government informatization.

In the process of digital Guangdong or the construction of guangdong digital government, we are also adhering to this idea to realize our ideas. Two days ago, we just launched guangdong province’s mobile service platform “Guangdong Province affairs”, which received more than 10 million hits on the same day. It shows how high our people’s expectations for government services are. We select some key scenes and themes, and select some high-frequency documents frequently used by ordinary people, hoping to help citizens, such as id card, driving license, driving license, social security card and so on. We make it into an electronic certificate and put it in your mobile phone, and take it out when you need it. We also take into account the vulnerable groups in our society, the elderly, the disabled, the migrant population, and we want to provide them with some special, first services.


At the same time we are in the process of building digital government, not the government process to do a simple electronic so simple, we are the hope in the process of construction of government affairs information system, the whole process of foreign service of the government, all eps material to comb, and then from the Angle of information to our government put forward some Suggestions, which processes can be concise. Which materials can be reduced to provide maximum convenience to our people and businesses? Therefore, in the process of building an information system, we want to promote the process reengineering and function transformation of our government. This is the reform of our digital government in Guangdong Province, and the reason why the leaders of Guangdong Province hope to use our information means to promote the transformation of government functions and process reengineering.

Achievements of guangdong Province

Let me show you some achievements we have launched in guangdong Province, such as driving license and driving license. If you forget to bring your driving license, please show your driving license electronic certificate has the same effect as the physical license, which is very convenient. You can also handle traffic fines through it. Another common scenario is our social security card. When you go to see a doctor in a hospital or buy medicine in a drugstore, you need to pay by medical insurance. In designated hospitals and drugstores that we have launched online, you also take out your mobile phone and show your electronic certificate of medical insurance card to pay by mobile phone. For our migrant population, you come to Guangdong, the future can also be handled online through Guangdong Provincial affairs. We also consider the children who weren’t born, they are starting from the date of birth is our government service object, so we also hope that before they came to this world also prepared some thoughtful service for him, so we work with relevant government departments of guangdong province, we also quickly combed the birth certificate, and can break through the first nationwide electronic medical certificates to handle, The whole electronic process we hope that every child from birth, the warmth of the government has been placed in front of him, of course, this new business needs the child’s mother to handle.


For the disabled, we combed the disabled people in the face of government services need 16 all processes and materials, we find that very hard for the disabled, he gave him a few hundred dollars a month to receive government subsidies, still shaking his wheelchair to our one or two kilometers a community center, not far from a 2 km though, but for some people with disabilities is a long, hard journey. We spent about two weeks sorting out all the procedures and all the materials, opening up the data with our civil affairs, DISABLED Persons’ Federation and social organizations, and simplifying the materials. Within two weeks, we provided all the services to the disabled in Guangdong province online. Since then, the 5.8 million disabled people in Guangdong just need to pick up their mobile phones and brush their faces. If they cannot do it due to some problems, they can ask others to do it for them, so that the disabled people can truly feel the care and care of the government


Tencent government affairs cloud, pratt & Whitney technology beauty, make government affairs service within easy reach of the people’s livelihood, we hope to use the power of science and technology benefit, let everyone around us, let our fellows, let can benefit our brothers and sisters, let us government affairs of the people’s livelihood service, accessible for all citizens.