What is the enterprise knowledge base? How to make an enterprise online knowledge base? The answer is!

Corporate knowledge base is a structured, easy-to-operate, easy-to-use, easy-to-store and inheritable knowledge cluster in an enterprise. Such knowledge not only includes the enterprise’s macro development plan and Corporate culture, but also includes all the knowledge content of each micro department, such as: Training materials, learning materials, customer information, market information and many other aspects. At the same time, theories, facts and data related to the field, market news and other knowledge are included in the content.

The role of enterprise knowledge base

1. Collect scattered enterprise knowledge in a centralized way, so that knowledge can be consulted at any time

The establishment of knowledge base makes a large amount of knowledge/documents can be informationized, ordered and standardized, laying a good foundation for the use of knowledge in the future.

2. Knowledge base accelerates the flow of knowledge and is conducive to knowledge sharing and communication

After the knowledge and information are edited and classified in order, it is convenient to search, improves the utilization efficiency, and naturally speeds up the flow of knowledge.

3. Use successful experience and cases to make business development and customer service more efficient

By learning project experience and knowledge in the knowledge base, enterprise employees can help them better integrate into their work and improve their working ability.

There are four steps to building an effective knowledge base

1. Determine the target and build an effective knowledge base

  • Different users have different use requirements, according to the specific problems of different users, determine the nature of knowledge base;
  • Use predefined templates to keep information and design consistent.

2. Define the approval process and send it to end users

  • The approval process is implemented to ensure the reliability of knowledge base content. For example, this process: technician → domain solution expert → Knowledge base manager;
  • After the solution is approved, send it to the end user.

3. Improve search performance and user experience

  • By marking knowledge base articles with appropriate keywords, the optimal search performance of knowledge base can be realized and user satisfaction can be improved.
  • Categorize each article into a specific topic for clarity of structure.

4. Knowledge base article management, pay attention to maintenance

  • Keep the knowledge base content update process flexible by ensuring technicians can restore updated articles to earlier versions for future use;
  • Regularly back up knowledge base and maintain knowledge base content;
  • You can view periodic reports on the performance and usage of the knowledge base to monitor the knowledge base performance.

Knowledge base builder

Baklib can build online knowledge base. Its efficient editing function, centralized online storage and display ability solve the problem of building effective knowledge base in enterprises, and help solve the problems of document management confusion and knowledge isolation in the process of work. While reducing the cost, improve the overall efficiency of individual and team work, efficient management makes the office easier.

The above is about how to build an effective knowledge base of the relevant content, there is a need to quickly build up friends! (Also attached is the user address of knowledge base building product Baklib: www.baklib.com/)