User experience is a purely subjective feeling established by users in the process of using a product. However, for a clearly defined user group, the commonality of user experience can be recognized through good feedback design. Today, I would like to recommend such a product
According to Forrester, 53% of people who spend money on the Internet give up because they can’t solve the problem quickly. The same study noted that up to 73% of Internet users agreed that it was important for websites to provide a good e-commerce customer service system.
Providing a self-service page improves user experience
Self-service is fast becoming the preferred customer service method for brands and customers. It provides faster solutions for customers. A good self-service page has the following benefits.
- Build trust by showing customers that you understand the problems they face and how you can help;
- Improve customer service, enhance user experience and enhance professional brand image by answering frequently asked questions;
- Provide 7/24h help page service, optimize customer service configuration to improve user experience. Improve user experience while reducing redundant human expenditure.
- Increase your visibility in search engines (help center pages with more keywords are more likely to be liked by search engines);
- Improve the user experience by making it easy to find what they’re looking for instead of searching the site. Linking answers directly to a blog post or content page makes it easier for visitors to access other information;
The most common and effective way to set up self-service is to set up a linked knowledge base on the enterprise website so that customers can easily find and improve user experience.
Knowledge bases are free libraries of detailed content (usually written or video) that help customers troubleshoot problems or learn more about your brand and products, and are useful for existing customers as well as potential customers who may want to learn more about your brand.
Baklib Process for making a knowledge base
Use Baklib to create a simple, practical self-service page in 10 minutes: Set goals and target audiences, creating a visually engaging and informative online knowledge platform for businesses. Select the knowledge base template and set the display interface according to the product positioning to make the self-service page mask the best effect. Then add the article content and publish a good-looking knowledge base page with one click.
Baklib not only helps enterprises solve common problems and improve user experience by building self-service interfaces, but also provides real-time, multifaceted feedback management tools for enterprises to monitor user satisfaction with self-service interfaces
1. Real-time monitoring of article access data, collecting first-hand user experience information
2. Provide the evaluation function of “like” or “step on” for relevant articles of help documents to improve the closed loop of user experience
3. Introduce external plug-ins to facilitate user experience management
Such a product can not only help enterprises to build a self-service center, but also help enterprises to collect and organize user experience feedback, convenient user experience management, do not hurry to experience!
Product experience website: www.baklib.com/