No area of your life is without a product specification
The product manual is not only a practical instruction manual that can help customers get a better handle on the product, but also a means to establish a more personal relationship with customers. If consumers feel good about the product, they will have a stronger desire to buy the brand in the future
Basic principles for making product specifications
- The first is easy to find, convenient for users to quickly find solutions to the related problems encountered in the process of using the product
- Secondly, the content arrangement should be humanized, and the content can be put in the position of users to consider the problems and solutions that users may encounter
- Finally, it is easy to understand, language and content design to be simple and clear, illustrated
With the development of The Times, the form of product instructions is constantly changing, from the text pamphlet at the beginning, to the visual image guide, and then to some functional introduction videos on major video websites, or even an independent website
But no matter what product manuals into future, he should not be disappeared, people buy when the basic needs of complex products does not change, this is especially true in the current rapid development of Internet, various SaaS tools, software installation guide, APP to guide the emergence of software products, such as operation that started the online product manuals became popular
The importance of product specifications from an enterprise perspective
It is convenient for users to use the product by themselves
From an enterprise perspective, a product specification (also known as a “product knowledge base”) is also the pinnacle of online customer service. In this service, customers use the product instructions to solve their own problems. At the same time, the product instructions can mark the common problems of users using the product, and form a database of answers through sorting
Reduce training costs for internal staff
In the deloitte Global Human Capital Trends 2020 report, as many as 75 percent of respondents claim that creating and preserving knowledge within an evolving workforce is critical to their success over the next 12-18 months. Therefore, the establishment of scientific internal knowledge management system will play a vital role in the development of enterprises!
For an enterprise, an important work in training new employees is to guide new employees know enterprise products, understand their work as soon as possible for the entire product cycle is what kind of, this part is often one of the longest link, at this time if the enterprise has a very good product specifications, can help the new employees to understand and convenient to fit the product
Actual combat demonstration production manual
Use the tool: Baklib
Baklib is a cloud knowledge base building platform based on artificial intelligence technology that helps companies create knowledge bases and product specifications online
Production steps
A landing,
1.1. Open the Baklib official website in your browser. Google/Fox is recommended.
1.2. Select the theme to determine the display structure
Once the theme has been identified, the external presentation structure of the help center/product manual has been determined.
2. Add product instructions
2.1. Add articles and columns
The established articles need to be stored in the column, one is to facilitate the detailed management of the content and the other is to make the content look more structured and easy to read when displayed in the front end.
3. Add plug-in functions
3.1. Full-text retrieval
If this function is enabled, title + content search is supported.
