Speaking of cloud services, a lot of people on the first impression is tall, the concept of or rotten street has been described a concept, but some specific to the enterprise application scenarios, a lot of people don’t know how to get the specific application in the enterprise cloud service is, then it today follow the pace of small make up to look at the center of the cloud services + help a product
Cloud service + Help center
The website help center is an online product support center page set up by an enterprise on the website to provide detailed and accurate product/service information to customers. With the help of the comprehensive help center, customers can solve their product usage problems within 24 hours. According to Forrester, about 70 percent of consumers prefer self-service to solve their support problems over calling or sending an email.
In the past, there were two main methods to create a help center page:
Learning the language of website establishment Self-help website help center page: The enterprise must master the front-end and back-end languages and purchase hardware devices such as servers and domain names…. A very low-level equipment on the market requires thousands of yuan, and the maintenance of the website is more troublesome
Ask the website company to help set up the help center page: the cost is higher than self-help, and it is more troublesome to add the function plate and modify the content of the help center page set up in this way
With the development of cloud computing, page making schemes based on SaaS cloud services have been accepted by more and more users. SaaS pages have simple structure, no need to pay hardware costs, no need to maintain, low initialization difficulty, easy to manage and easy to display. For the pages with frequent interaction with customers, such as help center, it is necessary to have simple operation, convenient retrieval and good mobile terminal effect experience, which are the significant advantages that cloud services can bring to enterprises
How to design a good help center?
Five steps to creating a help center from scratch
1. Get feedback from customers about what they need to know;
2. Identify specific issues to cover and pick out those frequently and repeatedly consulted by clients;
3. Ensure that customers can easily find the help center documents;
4. Keep the help center updated
5. Don’t forget branding and make sure your help center documentation looks right for your company and fits its profile.
Baklib: Professional cloud service + help center solution
Baklib is a writing tool that allows users to write, host and share content. No need to master the code skills of building a site, fool operation. Just three steps: register the site/create content, select a template, and a nice help center page comes up.
Advantages of the Baklib help center
Improve user experience and reduce labor costs
With Baklib businesses can create a self-service help center where your customers can find instant answers to frequently asked questions. The online Help Center is a secure web-based platform where customers can access their own information about your products and services. This saves your customer from calling or consulting customer service about the same issue over and over again, and also reduces customer service workload and labor costs for you.
- Optimize user experience and reduce enterprise labor costs
- No programming or setup required
Simpler content adds faster page responses
Baklib uses Editorjs/: S rich text and Markdown to allow more users to write content online in a more comfortable way. Using Baklib does not require any code knowledge, as simple as Word. After selecting a template, you can create a simple help center by adding content one by one, and Baklib supports CDN page acceleration, which can only search faster to help users find their concerns.
- More comfortable and diverse editing experience
- Easier to make
- Faster response speed more comfortable user experience
Exquisite template more liberal interface Settings
With Baklib, one account can create multiple sites. This means that the user immediately creates a new help center with the same content but a different design. Change the color and theme to match the customer visiting the help center through the high degree of freedom interface Settings. With the Baklib help Center software, you can change titles, add taglines, set up secondary domains (independent domain names can be added) and set up the best help center in minutes. Later products can also be customized CSS and HTML.
- Feel free to change the title and Banner
- Custom domain name
- Prefabricated themes and interface colors
Use permission and condition rules to control access to content
Using Baklib, you can freely modify the site’s access permissions to determine who can view the content. At the corporate help center. An internal help center can be created for agents. Some documents are made private and visible to only a select few, while the rest remain public. This helps companies automatically control what customers can or can’t see.
- Manage user roles and permissions
- Control access to private pages
Provide 24/7 support to partners on web or mobile platforms
Baklib ensures that companies create help centers that are compatible with all mobile devices and browsers, including iPhone, iPad, Android, iOS, etc. Businesses can provide 24/7 support to customers so they can find useful information when they need it. The help center page created using Baklib supports search engine indexing and is SEO optimized for major search engines. Let more Internet intention customers see the enterprise’s help center page, understand the product to promote cooperation.
- Support for multiple devices and operating systems
- Easily update help center content
- Optimize for search engines
