Background:

Some time ago, our company (3000+ people) released a functional revision of the internal application, and received some negative voices. Since the next iteration is just the transformation of the overall framework of the application, in order to prevent the same thing from affecting the morale of the team, we specially took preventive measures in the regular meeting.

Meeting contents:

Recently we just finished the internal functions of the edition correction, in the business process, according to brother department reaction, there are a lot of employees reflects customer data edit mode is not working, then learn to further communication, is not really functional design is not good to use, but employees don’t know how to use, see the button point, two point is not what you want, just complaining;

This really reflects two questions:

  1. In product design, we didn’t give enough hints except for the title, and the product design needs to be strengthened. In fact, we can add labels on the icon of the edited content plate to inform about the editable content, because this is an important function used by employees. When the brother department instructs them to operate, they will no doubt about it.
  2. When promoting new internal products, we need enough operation training. If we do this, there may be less such voices. This is also what WE said before.

Users’ reactions to the revision can be summarized into three categories:

  1. Groundless complaints. Some employees are not clear and disorderly vent, this kind of voice I told the team as noise, just listen to it, do not affect their own;
  2. Not familiar with revision operation and significance of ridicule. For this revision, we also provide an H5 operating instruction manual, which will be notified before going online, and can also be used to share with employees who have questions after going online.
  3. Effective user feedback. This kind of feedback will raise questions, inform you of the details of the problem, and even give you a good solution. For example, we have the function of r & D feedback on behalf of customers, which requires second confirmation after submission.

The above content is mainly expected to this revision, there will be a variety of voices, I hope team members can screen, firm in what they are doing, Taobao that year online promotional tools, support small and medium-sized sellers, there are also big sellers gathered trouble, in the forum, but taobao team insisted on doing the right thing. I also hope that the team can withstand these pressures after launching this time and insist on doing the right thing.

When the company system reaches a certain scale, it will find that personnel training is a big problem, which is an important and urgent matter. Chain system upgrade, must cross a mountain, all problems are ultimately human problems, in this respect, any company should not neglect, at least, development stagnation, at worst, business collapse.