Frequently Asked Questions (FAQs) documents are used to answer frequently asked questions (FAQs) when using enterprise products, helping enterprises reduce operating costs

Customer service is the core of SaaS industry to make money, not only need to have good products, also need to have good customer service, in the long run, is much more important than getting new customers, retain existing users is the key to improve the customer service is to create an external knowledge base, as a user with the help of the center, now it has become a trend, The help center is a window to answer common questions about a product or service.

Importance of FAQ documents

In fact, every software product or online tool is faced with such a problem: users are unfamiliar with a product software for the first time. How to let users understand and solve these common problems when they just get used to it?

This FAQ document role play out, reported that 75% of users prefer to encounter problems self-help rather than go to look for the personnel of the service, in the past, users have problems can only waiting for solve, online customer service for help with the development of Internet, online customer service work workload big, repeat such complicated problems exposed, Online FAQ documents have gradually become a trend. Online FAQ manuals have no regional or space restrictions, and can directly provide customers with common problems that users may encounter in the process of using products through the network at any time and anywhere. Then how to build such an online document? Baklib a recruit.

Why Baklib

Baklib online help document production platform, focusing on helping enterprises to make online product manuals, help documents, operation guide, etc., zero cost construction, maintenance and update anytime and anywhere, easy to use, data security is guaranteed……

In TERMS of FAQ document making, it has the following advantages:

Feature search box with results highlighted

Baklib uses a search box similar to Baidu’s. You can enter keywords to find relevant articles, and the keywords in the search results are highlighted to facilitate FAQ management. Click on the corresponding question to see the answer.

Edit comfortably, support content backup and download

Baklib internal editing adopts rich text editor and Markdown editor, operation is similar to Word, pictures, videos, codes, files, links, etc., can be directly inserted into the text, the content is written and saved, and also supports data backup and export, fully guaranteeing the writing and publishing of FAQ documents.

Multi-terminal adaptation, easy to share

Mobile phones, computers and tablets can write, and the content can be directly shared to wechat, Dingding, QQ and other platforms, directly copy the link to share, click the link can be accessed, real-time update of enterprise FAQ documents, so that users’ questions will not be ignored.

Data security is ensured

Baklib uses an advanced and flexible cloud service architecture and SaaS services to ensure the independence and security of customer data from internal editing to external sharing. ** In addition, site access permissions can be set by yourself, ** there are three modes of private, public and password access, you can choose at will. The mode can be changed according to different content, open to designated groups.

Experience address: www.baklib.com/