Event escalation management and business continuity

Event management

Special note:

1. All businesses should be graded in advance, and the scope of impact should be classified. Escalation should be determined according to the scope of impact of the outbreak, rather than event rating after resolution.
2, for the same kind of problems, to be completely eradicated, or there is a mature solution, can not happen again and again.
3. Event library or solution library should be formed to facilitate the processing of front-line personnel.

Special note:

1. Business continuity requires support from senior management, which is more conducive to progress.
2, usually need to carry out training, drill, but also need to update the document in the event of major changes, to prevent the document in the actual state of the inconsistencies, can not be timely processing.
3. Event escalation, when the impact of M1, M2 and M3 assessment is huge, can be directly upgraded to the assessment team, and then to the BCM Committee for coordination.